AI-POWERED BUSINESS COMMUNICATION
AI-powered receptionists for trade and home-service businesses. Answer common questions, capture job enquiries and send organised details to your team, helping you stay focused on the work in front of you.
Available 24/7
Built Around Your Business
Organised Enquiries
Lily
Call Connected
INCOMING CUSTOMER CALL
“Hi, can I book an appointment for tomorrow?”
ASTREL AI
“I can capture your request and preferred timeframe. The team will confirm the appointment. May I have your name?”
Customer enquiry captured
Appointment requested
Your Work Doesn’t Stop When the Phone Rings.
When you’re on the tools, travelling between jobs or dealing with customers, answering every call isn’t always possible. Missed calls and repeated enquiries can mean interrupted work and potential opportunities slipping through.
Missed Enquiries
When nobody answers, potential customers may contact another business.
Constant Interruptions
Answering calls throughout the day can interrupt work and reduce concentration.
Repetitive Administration
Collecting customer details, answering common questions and following up on enquiries takes time.
There’s a smarter way to manage your calls.
A Receptionist That Keeps Your Business Connected.
Astrel Systems builds AI receptionists around your business, helping you respond to customers, capture useful information and keep enquiries organised.
24/7 Call Answering
Keep enquiries moving when your team is busy or unavailable, including after hours.
Customer Enquiry Handling
Answer common questions from your approved business information, reducing repeat interruptions.
Job Enquiry Capture
Capture contact details, job requirements and preferred timeframes so your team can follow up with context.
Automated Notifications
Deliver structured enquiries to one agreed destination, with email notifications and customer SMS acknowledgements within the plan allowance.
From Incoming Call to Organised Enquiry.
A simple process. Your team reviews the details and confirms what happens next.
01
Your Customer Calls
A customer calls your business, and your configured AI receptionist answers.
02
The AI Handles the Conversation
The receptionist responds to questions, identifies the customer’s needs and collects relevant information.
03
Your Team Receives the Details
The enquiry is delivered through your configured workflow, allowing your team to review the information and take the next step.
Hear It for Yourself.
Listen to sample trade enquiries and hear how Lily answers questions and gathers useful details for your team to follow up.
Straightforward Plans for Your Business.
All plans include the same receptionist capabilities. Compare monthly call and SMS allowances, then choose email, our standard Google Sheets tracker or the standard ServiceM8 workflow for enquiry delivery.
Technology That Works Around Your Business.
We believe automation should make running a business simpler, not more complicated.
Built Around You
Configure Lily around your services, hours and approved information, so responses reflect your business rules.
More Than Just Answering Calls
Send organised job details to one agreed destination, with email notifications and customer SMS acknowledgements within the plan allowance, reducing repeated manual copying.
Human Support When You Need It
Real people remain available to discuss your requirements and help manage your solution.
Ready to See How It Could Work for Your Business?
Book a free 15-minute discovery call to discuss how your business handles incoming enquiries and whether an AI receptionist would be a suitable fit.
No pressure. Just a conversation about what could work for your business.